A guest database becomes useful when the owner can recognise patterns instead of seeing isolated check-ins. SmartVisit’s Guest Tracker groups visits around the guest record and makes repeat behaviour visible.
See the whole relationship
The tracker can surface total visits, first and last stay, total spend, advance paid, total nights and maximum pax across the guest’s recorded stays.
Find dormant guests
Inactivity labels make it easier to identify guests who have not returned recently. B2B and B2C filters add another practical layer for sales follow-up.
Use the history, not just the name
Guest profiles can show visit history and provide a quick WhatsApp route when a follow-up is appropriate.
See the workflow in action
One system for the front desk, the floor & the books.
Visitor management, room operations, laundry, room service, GST billing, analytics and accounts in one SmartVisit ecosystem.
